1. Scope
This Privacy Policy applies to all processing of personal data by Upsights through its websites, applications and professional services, in accordance with the GDPR and Belgian law.
2. Data Controller
Upsights — Ooststraat 73/301, 8400 Ostend, Belgium — VAT BE 1029.892.253 — E-mail: info@upsights.be.
3. Categories of Personal Data
We process identification, company and billing details, communication data, user data and technical information (such as IP address, device and logs) strictly for business purposes.
4. Legal Bases
Processing is based on consent, performance of a contract, legal obligation or legitimate interest (e.g. security, fraud prevention, service optimisation).
5. Purposes
To deliver software and digital services, manage clients, billing, communication, security and continuous improvement of our platforms.
7. Processors and Recipients
Upsights works only with trusted processors for hosting, analytics, communication and payments. No data is sold to third parties.
8. Transfers Outside the EEA
If data is transferred outside the European Economic Area, appropriate safeguards are ensured such as standard contractual clauses or adequacy decisions.
9. Data Retention
Personal data is retained only as long as necessary for its purpose and in compliance with statutory obligations.
10. Data Subject Rights
You have the right to access, rectify, erase, restrict, object and receive your data. Consent can be withdrawn at any time.
11. Exercising Rights
Requests can be sent to info@upsights.be with proof of identity. We normally respond within 30 days.
12. Security
Upsights implements appropriate technical and organisational measures including access control, encryption, monitoring and backups.
13. Changes
This policy may be updated. The latest version is always available on our website.
14. Complaints
Complaints can be filed with the Data Protection Authority or with Upsights directly via info@upsights.be.
15. Contact
Questions? Contact us via info@upsights.be. See the Terms and Conditions for contractual matters.